Returns and Refunds

Remember that the returns to the FossMarai online shop are only possible up to 14 days from receipt of the goods.

1. Contact our customer care at
Indicate the reason for the return and the IBAN code that will be used for the refund.

2. Send the product or products to be returned, with a courier of your choice, to ..................................
The shipping costs associated with the return of the products are charged to the customer.

3. A FossMarai employee will verify the returned goods and send you an email confirming the return.

4. Within 15 working days you will receive the refund for the amount spent by bank transfer to the bank coordinates indicated in the returns request.

The products returned must not be altered in any way.
The products returned must have all their original labels and must be in the original packaging.

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